Course FAQs

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.

You may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

Language, Literacy, Numeracy
All our courses are conducted in English unless otherwise specified. Students with a fair understanding of reading, speaking and writing English and some mathematics problems are suited for all courses.

Unsure if your skills are suited?
Upon enrolment, we have an LLN test available for students to provide an understanding of their abilities. If an LLN test score of 70% is not achieved, we will reach out and see if there is anything we can do to offer additional support.

Digital Skills Requirements
All courses use email notifications for booking confirmation, reminders, and issuing certificates.

Some courses are conducted entirely online, meaning the course is suitable for students with a sound understanding of using computers, accessing internet and using an icon-based system to navigate through training modules.

Some courses are conducted entirely via video call, meaning the course is suitable for students with a sound understanding of using computers, accessing internet, joining a video call, and basic video call troubleshooting.

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

TCP Training supports all students to the best of our ability.

For us to do this most efficiently, we ask that you let us know of any learning areas where you may require extra support.

You can see specific training support options and request reasonable adjustments via this link - click here.

We foster a culture which emphasises diversity, inclusion, and wellbeing. Some training material may cover sensitive topics, so please be sure to read any trigger warning available.

Sometimes internal support options are limited, meaning we may refer students to external services to assist with English language difficulties, wellbeing, multicultural and First Nations support.

Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.

We do not recommend completing online courses on a phone as you will need your webcam on and a keyboard for ease of use.

If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.

System Requirements and Minimum Specification
Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

Currently RSA trained in NSW is recognised in most other states of Australia. If you are from outside NSW and have an RSA Certificate from another state you can do the RSA with TCP and we will give you a $10 discount when you bring in your other Certificate as proof.

You can once you have received your interim certificate.

An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB0098 Statement of Attainment is a nationally recognised unit of competency from the Cert II Hospitality this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2007 have expired. Avoid the fine and get recertified.

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

• Northern Territory
• Queensland
• South Australia
• Western Australia

If your RSA is for New South Wales, you will receive the following:

• RSA National Statement of Attainment - upon completion
• NSW OLGR Interim Certificate - upon completion
• RSA Competency Photo Card - collect at Australia Post

On 28th January 2014, the NSW Government released a statement saying that the online RSA course for NSW could be revoked. It was discussed in Parliament the next day. Although there has been no official notification that this proposal has been implemented as a result of those discussions, TCP TRAINING, along with many other companies who offered the NSW course online, have made the decision to offer a classroom course as an alternative until a final decision has been made. The reason for this is, if the course is revoked, anyone who has enrolled in the course but not yet completed the course, would not qualify for a certificate. We don’t want you to miss out on your certificate.