ARCG Course Sydney
Locations - Sydney CBD, Dee Why & Campbelltown
ARCG Course is $299 per person.
Classroom session is 6 hours + breaks. Certificate valid for 5 years.
Don’t wait to book a ARCG course, call now on 02 9232 1010 or contact our team.
Course Details
Our Advanced Responsible Conduct of Gambling (ARCG) course provides specialised training for senior staff responsible for managing gambling activities and minimising gambling-related harm in NSW licensed venues.
The course builds on existing RCG knowledge, developing the advanced communication, intervention and leadership skills required to manage complex gambling-related situations and support responsible gambling practices within venues.
Advanced RCG training is required for certain staff responsible for gaming operations in NSW, including:
- Responsible Gambling Officers (RGOs)
- Gaming floor managers and supervisors
- Staff responsible for managing gaming machine operations
- Hotel licensees and approved managers
- Club secretaries
- Certain club and hotel directors with gaming-related responsibilities
This course is approved by Liquor & Gaming NSW and provides the advanced skills required to identify gambling-related harm, manage challenging situations and promote safer gambling environments.
ARCG certification is valid for 5 years. Renewal requirements are administered by Liquor & Gaming NSW.
This ARCG course is delivered by TCP Training.
How to enrol
To enrol into this course, follow these simple steps:
- Select a date from the course timetable on this page.
- Complete your personal details on the enrolment form.
- Make payment using credit or debit card.
- Receive an email confirming your booking and training location.
*Note: Course bookings are only confirmed once payment has been received
Training Program
During this six (6) hour ARCG course, you will learn:
- Advanced communication and interpersonal skills for managing gambling-related situations
- The conflict cycle and stages of change models
- Strategies for managing angry, aggressive or distressed patrons
- How to respond to concerned family members and complex gambling-related situations
- Advanced gambling harm minimisation and intervention strategies
- Leadership responsibilities in promoting responsible gambling practices
- Supporting junior staff to identify and respond to signs of gambling-related harm
Training is conducted in-person at our Sydney CBD, Dee Why and Campbelltown training centres, with students participating in trainer-led discussions, practical activities and role-play scenarios.
Students must attend the full session and complete all assessments to meet NSW ARCG training requirements. Late arrival of more than 10 minutes, including returning late from breaks, will result in students being unable to complete the course on their scheduled date.
Pre-requisites
Students enrolling in the ARCG course must meet the following requirements:
- Be at least 16 years of age to attend training. ARCG certification cannot be used until 18 years of age.
- Hold a current SITHGAM022 Provide responsible gambling services qualification before enrolling.
- Provide valid photo identification on the day of training.
- Have a Unique Student Identifier (USI).
- Have sufficient English language, literacy and numeracy skills to complete the training and assessments independently.
Students are required to participate in classroom discussions, complete written activities and undertake practical role-play assessments in English.
All assessments must be completed in English without assistance. If you have additional learning needs or concerns about meeting the course requirements, please contact our office on 02 9232 1010 before enrolling.
Assessment
Students are assessed throughout the classroom session to confirm they have achieved the required knowledge and skills.
Assessments include:
- Classroom discussions with other students
- Written assessment activities
- Practical role-play scenarios with the trainer and other students
All assessments are completed during the classroom session under the supervision of the trainer. Students are provided with multiple opportunities to demonstrate their knowledge and skills throughout the course. All assessments must be completed independently and in English.
Students who do not successfully complete all assessment requirements will need to rebook the ARCG Assessment course, with a $50 fee applicable.
Certification
Students who are assessed as competent will be issued a Certificate of Completion for Advanced Responsible Conduct of Gambling, approved by Liquor & Gaming NSW.
This course is delivered by TCP Training (RTO ID: 91118), NSW Liquor & Gaming Approval Number CCR10000056.
Once all training and assessments are successfully completed, the Certificate of Completion will be emailed to the student, generally within 24 hours. Processing may take longer on weekends.
In addition to the Certificate of Completion, the Advanced RCG endorsement will automatically be added to the student's digital NSW competency card. Students wishing to update their physical competency card may be required to pay additional fees through Liquor & Gaming NSW.
Course Enrolment
ARCG course is $299 per person
Courses are subject to a $10 non-refundable enrolment fee. View the Refund Policy.
Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.
TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.
If organising staff training or onsite training, we can facilitate this course nationally. You can also request to enrol staff using a company invoice.
We also provide ARCG Training in an Online (Virtual) format with a live trainer via Microsoft Teams.
