RCG Online (Virtual) Course

Course Details

Our RCG Online (Virtual) course allows students to complete their NSW Responsible Conduct of Gambling training from home, without attending a physical classroom.

The course is delivered live through Microsoft Teams by an experienced trainer, allowing students to interact with their trainer, ask questions and participate in discussions, practical scenarios and assessments.

An RCG certificate is required for anyone working in a NSW venue providing gambling services, including:

1. Gaming room attendants
2. Casino workers
3. Licensees
4. Managers
5. Security officers

Even if you do not intend to work directly in gaming areas, holding an RCG certificate allows you to cover breaks or shifts for other staff, providing greater flexibility and employment opportunities.

This course covers the nationally recognised unit SITHGAM022 Provide responsible gambling services and is approved by Liquor & Gaming NSW.

RCG refresher training is required every 5 years and is completed through Liquor & Gaming NSW.

This RCG Online (Virtual) course is delivered by TCP Training.

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How to enrol

To enrol into this course, follow these simple steps:

1. Select a date from the online course timetable on this page.
2. Complete your personal details on the enrolment form.
3. Make payment using a credit or debit card.
4. Receive an email confirming your booking and instructions for attending your virtual course.

A Microsoft Teams meeting link will be provided before your scheduled training session.

Note: Course bookings are only confirmed once payment has been received.

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Pre-requisites

Students enrolling in the RCG Online (Virtual) course must meet the following requirements:

• Be at least 16 years of age to attend training. RCG certification cannot be used to work in gaming areas until 18 years of age.
• Be a NSW resident.
• Provide valid photo identification.
• Have a Unique Student Identifier (USI).
• Have sufficient English language, literacy and numeracy skills to complete the training and assessments independently.
• Not hold a current or recently expired RCG qualification or an interim certificate issued within the previous 5 years.

As the course is conducted virtually, students must also have access to a computer or suitable tablet with a working webcam, microphone and reliable internet connection.

Students must be able to access Microsoft Teams, participate in the live session and keep their webcam switched on throughout training. Smartphones are not supported for this course.

All assessments must be completed in English without assistance. If you have additional learning needs or concerns about meeting the course requirements, please contact our office on 02 9232 1010 before enrolling.

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Training Program

During this six (6) hour RCG Online (Virtual) course, you will learn:

• NSW gambling legislation and regulatory requirements
• Responsible gambling policies and procedures
• The legal responsibilities of staff working in gaming venues
• How to identify signs of problem gambling and potential harm
• Strategies for supporting patrons experiencing gambling-related difficulties
• Procedures for intervening and referring patrons to appropriate support services
• Responsible gambling practices that promote a safer venue environment

Training is conducted live via Microsoft Teams, with students participating in trainer-led discussions, practical scenarios and learning activities.

Students must attend the full session and complete all assessments to meet NSW RCG training requirements. Late arrival of more than 10 minutes, including returning late from breaks, may result in students being unable to complete the course on their scheduled date.

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Assessment

Students are assessed throughout the virtual classroom session to confirm they have achieved the required knowledge and skills.

Assessments include:

• Multiple-choice questions
• Short-answer questions
• Verbal assessments and practical role-play scenarios
• An additional online assessment issued by Liquor & Gaming NSW after completing the course

All assessments are completed during the live session under the supervision of the trainer.

Students are provided with opportunities to demonstrate their knowledge and skills throughout the course. All assessments must be completed independently and in English.

Students who do not successfully complete all assessment requirements will need to rebook the course, with a $50 fee applicable.

Following the training session, students will receive a link by email and SMS to complete the additional Liquor & Gaming NSW online assessment. This must be successfully completed before an interim RCG certificate can be issued.

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Certification

Students who are assessed as competent will be issued a nationally recognised Statement of Attainment for SITHGAM022 Provide responsible gambling services.

This course is delivered by TCP Training with certificates issued by TCP Training (RTO ID: 91118).

Once all training and assessments are successfully completed, the Statement of Attainment will be emailed to the student, generally within 24 hours. Processing may take longer on weekends.

In addition to the Statement of Attainment, students will be emailed an Interim RCG certificate from Liquor & Gaming NSW after successfully completing the additional online assessment. With this certificate, students can work for up to 90 days and within this time apply for their RCG NSW competency card. Students must visit a Service NSW office to apply for the competency card.

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Course Enrolment

RCG Online (Virtual) course is $159 per person
Courses are subject to a $10 non-refundable enrolment fee. View the Refund Policy.

       

Online payments via Visa, Mastercard and Amex. EFTPOS and cash payments are also available.

TCP Training is not registered with CRICOS however all one day courses are excluded from CRICOS.

If organising staff training or onsite training, we can facilitate this course nationally. You can also request to enrol staff using a company invoice.

We also provide an RCG Course in person at our Sydney CBD, Dee Why, Miranda, Parramatta, Campbelltown and Bondi Junction training locations.

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